Delivery and Returns

Delivery & Returns

Delivery of orders from our online shop

All products advertised are brand new (unless otherwise stated) and exclude UK VAT that will automatically
be added to the total purchase cost (products and delivery) upon checkout/request for payment.
 
With Plastic tanks; fuel, waste and water, their purchase price includes for delivery within GB mainland,
except Scottish Highlands and any place only reachable via a tolled Ferry/Bridge from the mainland GB.
If in doubt contact us for further information and/or a bespoke delivery quote.
 
Other products listed have the choice of varied delivery options ranging from Standard Delivery throught to
Next Day before 1200hrs Noon. We also offer a budget delivery for single purchase items under £10 with
clear instructions on its use. Should these instructions be ignored, then we reserve the right not to honour
the order and only offer a partial refund against the inconvenience caused.
 
We only despatch products from our online shop to the UK, if you are outside of the UK, please contact
us for a bespoke quote.
 
All items will be delivered by a carrier that will require a signature. Heavy items like Tanks are delivered by an
articulated lorry, so adequate access to the delivery address is required for such a vehicle.
(If in any doubt, contact us).  Also it is the customer’s responsibility to off-load these heavy items, thus
suitable equipment should be made available at the delivery address.
 
We endeavour to monitor our stock levels, so if a product is out-of-stock it cannot be bought,
but occasionally errors may occur and if such does, we will advise you accordingly.

Carriage Charges

The buyer agrees to pay all costs for carriage as set out in the shopping cart. It maybe that a product details
'delivery is included within the purchase price', whereas others carry a postage cost, but these costs
are relevant to our source of supply.

Cancellation of Order

As per the United Kingdom and European Union’s consumer law, you have fourteen (14) days for your
receipt of our order, to cancel it entirely or any part of it, providing that the goods remain in a
re-saleable condition.
 
Should you wish to cancel any part or the whole order, please contact us first to obtain
the appropriate returns authorisation. After a Returns Authorization has been issued, we will get you
the return code for you to arrange for your goods to be collected, this is at your expense. Returns
encorporate a 20% restock charge.

VAT INVOICES

As our website details the UK VAT added to each purchase on the receipt e-mailed to
the customer, if this customer then requests an additional VAT receipt to be sent, then a £10 service
charge will be applied. (Added to our website's t's and c's 16th October 2014) 
 
Defective Products

If you believe that the products you have purchased from Tanksrus are defective, please report this
immediately to Tanksrus. If they are or become defective within the manufacturer’s guarantee
period, we will arrange with the manufacturer to repair or replace the goods at their judgement and
consistent with their guarantee which is generally for a period of 12 months from the date of
delivery or invoice which ever occurs the soonest with the exception of hoses and hand pumps
which come with a limited 3 month warranty.
 
If an inspection of the goods is necessary on site and this deems there to be no fault of the manufacturer
or Tanksrus, an inspection charge will be applied.
 
Where a guarantee exceeds those required by law, these are provided at the product manufacturer’s
consideration and not Tanksrus.
 
In the main, Tanksrus will not be made liable for any claims for consequential damage or loss, as the
manufacture or carriage of all products is beyond our control.

Tank Warranties

  • Single skin tanks - 2 years
  • Bunded tanks - 10 years


Installation Requirements

As there are guidelines in place to minimise the risk of oil leaks, there are statutory requirements that
tanks or appliances used for the storage and access of oils are installed by a suitably competent
person and in accordance with the manufacturer’s installation and maintenance instructions.

Where electrical connections are essential with an installation, these must be undertaken by a
qualified electrician.

Any poor installation or not by someone who is suitably qualified could contribute to invalidating any
warranties held on a product.

Where such an installation is required, we strongly recommend that arrangements with a third party are
not made for the installation until products have been received. We aim to provide realistic delivery dates,
but delays are often the result of factors beyond our control (weather, traffic jams) and hence we cannot
be held liable for additional installation charges caused by any delays in you receiving the products
ordered.

As Tanksrus have a suitably qualified installation team, if our installation is employed then it may be
easier to finalise a mutually convenient installation upon delivery.

Complaints

Should at any point you feel the need to complain, then please contact Tanksrus via 01469 531229
so we can address your concerns accordingly.